Terms & Conditions

Last updated: 4 April 2026

These Terms & Conditions (“Terms”) govern your use of the A2 Coaching & Mentoring website (“Website”) and your purchase or use of any services, programmes, or digital products (“Services”) provided by A2 Coaching & Mentoring (“we”, “us”, “our”). By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree, you must stop using the Website immediately.

Our registered office is:
A2 Coaching & Mentoring
Office 83820, PO Box 6945
London, W1A 6US

The term “you” refers to the user, client, or viewer of the Website.

1. Use of the Website

1.1 The content on this Website is for general information only and may change without notice.
1.2 You are responsible for ensuring that any Services or information available through this Website meet your specific needs.
1.3 We do not guarantee that the Website will always be available, uninterrupted, or error‑free.
1.4 Unauthorised use of this Website may give rise to a claim for damages and/or may be a criminal offence.

2. Cookies

This Website uses cookies to enhance your browsing experience and analyse usage.
For full details, please refer to our Privacy & Cookie Policy.

3. Intellectual Property

3.1 All content on this Website — including text, graphics, layout, design, and imagery — is owned by or licensed to us.
3.2 You may not reproduce, distribute, or modify any part of the Website without our written permission.
3.3 All trademarks not owned by us are acknowledged on the Website.

4. External Links

4.1 The Website may include links to third‑party websites for additional information.
4.2 These links do not signify endorsement.
4.3 We have no responsibility for the content, security, or practices of linked websites.

5. Website Disclaimer

5.1 The information on this Website is provided for general informational and educational purposes only.
5.2 Nothing on this Website constitutes professional, medical, psychological, therapeutic, financial, or legal advice.
5.3 Coaching and mentoring are not substitutes for mental health care, medical treatment, counselling, psychotherapy, or legal/financial advice.
5.4 Any reliance you place on Website information is strictly at your own risk.
5.5 We do not guarantee specific results from coaching or mentoring. Individual outcomes vary.
5.6 To the fullest extent permitted by law, we exclude all liability for loss or damage arising from your use of the Website, including indirect or consequential loss.

6. Purchase of Services

By purchasing any coaching, mentoring, programme, or digital product, you agree to the terms in this section and the Refund & Cancellation Policy below.

6.1 You must be at least 18 years old to purchase Services.
6.2 You agree to provide accurate information when booking or purchasing.
6.3 We reserve the right to refuse service where necessary.

7. Refund & Cancellation Policy

7.1 Coaching & Mentoring Sessions

• Sessions may be cancelled or rescheduled up to 24 hours before the scheduled time at no charge.
• Cancellations made less than 24 hours before the session are non‑refundable.
• Missed sessions (“no‑shows”) are non‑refundable.
• Late arrivals do not extend the session time.

7.2 Programmes, Packages & Multi‑Session Blocks

Cooling‑Off Period

If purchased online, you may cancel within 14 days of purchase provided no sessions have taken place and no personalised work has begun.

If any part of the service has been delivered, the refund will be reduced to reflect the value of the work already completed.

Once Started

After the programme begins, it becomes non‑refundable, except where required by law.

7.3 Digital Products

Digital products (e‑books, downloads, templates) are delivered instantly.
All digital product sales are final and non‑refundable, in accordance with UK consumer law for instant digital content.

7.4 Cancellations by Us

If we cancel a session and cannot offer a suitable alternative, you will receive a full refund for that session or the unused portion of a package.

7.5 Exceptional Circumstances

We may, at our discretion, offer refunds or rescheduling in cases of serious unforeseen circumstances (e.g., medical emergency, bereavement).

7.6 How to Request a Refund

Email ask@a2cm.co.uk with:

• your name
• date of purchase
• service or product purchased
• reason for your request

We aim to respond within 5 working days.

8. Limitation of Liability

8.1 To the fullest extent permitted by law, we exclude liability for:

• indirect or consequential loss
• loss of income, profits, or business
• loss of data
• reliance on Website information

8.2 Nothing in these Terms limits liability that cannot be excluded under English law.

9. Governing Law

These Terms are governed by the laws of England and Wales.
You agree that the courts of England and Wales have exclusive jurisdiction over any disputes.

10. Changes to These Terms

We may update these Terms from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
Continued use of the Website constitutes acceptance of the updated Terms.